Returns and Refunds

Effective Date: 22 August 2026

Our Returns and Refunds Policy forms part of, and must be read in conjunction with, our Website Terms and Conditions which can be found here. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate. Our Returns and Refunds Policy does not affect your statutory rights.

TIMEFRAMES FOR RETURNS

Requests to exchange or return an item must be within 14 (calendar) days of receiving your order. 

Once Peak Women has provided return instructions, returned items must be shipped back to Peak Women within 14 (calendar) days. 

RETURNS WILL BE ACCEPTED FOR THE FOLLOWING REASONS

  • Products that arrive damaged
  • Incorrect items received.
  • Change of Mind: If for any reason you are not completely satisfied with your purchase.*

EXCLUSIONS AND NON-RETURNABLE ITEMS*

The following items are non-returnable:

  • All sales items or discounted items are final unless an item is proven to be damaged or faulty.
  • Items that have been worn or washed.
  • Items that don't have the original tags still attached. 

TO BE ELIGIBLE FOR EXCHANGE OR REFUND

Items must be:

  • Exchange or refund request must be made within 14 days of receiving your order.
  • Returned within 14 days of receiving return instructions via email. 
  • In original packaging with all original tags still attached.
  • Unused, unworn, and unwashed.
  • Free from perfume, makeup, or deodorant marks.

HOW TO RETURN PRODUCTS

To return an item, please contact us within 14 days of delivery via support@peakwomen.com.au. In your request please let us know whether you would like to either:

  • send a replacement or exchange to you; or
  • provide you with a refund.

Peak Women will arrange for the item to be returned to us via Australia Post. Further instructions will be provided via email.

Once the returned item has been received by Peak Women, we will process a refund or replacement depending on the option you have selected. Please allow for up to 5 business days to process your return. 

Replacement items are subject to stock availability.

Refund will not include original postage fees.

Failure to return your order in the accordance with this policy may impact your refund or exchange.

RETURN COSTS

Customers will be notified of any applicable fees or costs during the return process.

Return Type Policy Details Processing Fee 
Exchanges (Size/Colour) Free exchange for any size or colour $0 (Shipping label provided)
Store Credit Returned for store credit  $0 (Shipping label provided)
Refund to original payment Returned items meeting eligibility requirements above.  $9.95 AUD Shipping & handling fee. (Deducted from refund amount)


DISPUTE RESOLUTION

Any disputes or disagreements related to returns and refunds will be resolved through negotiation or mediation in accordance with our Website Terms and Conditions. In the event of unresolved disputes, the parties may seek resolution through arbitration or small claims court as applicable.

POLICY UPDATES

We reserve the right to update or modify this Returns and Refund Policy at any time.