Returns and Refunds

Effective Date: 1 July 2024

Our Returns and Refunds Policy forms part of, and must be read in conjunction with, our Website Terms and Conditions which can be found here. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate. Our Returns and Refunds Policy does not affect your statutory rights.

RETURNS WILL BE ACCEPTED FOR THE FOLLOWING REASONS

Damaged or faulty products:  For whatever reason, they arrive damaged or faulty. While we take care to manufacture and pack your products carefully, damage or manufacturing errors may still occur. This includes items damaged during shipping. 

Incorrect orders or items received: This includes incorrect size ordered.

Change of Mind: Changed your mind? No problem. If for any reason you are not completely satisfied with your purchase, we will happily accept returns if the item is unused, with the original tags still attached and in the original packaging.

EXCLUSIONS AND NON-RETURNABLE ITEMS

The following items are non-returnable:

-        All sales items or discounted items are final unless an item is proven to be damaged or faulty.

-        Personalised or custom-made items.

-        Items that have been worn or washed.

-        Items that don’t have the original tags still attached. 

TIMEFRAMES FOR INITIATING A RETURN

If you would like to exchange or return an item we ask that you let us know within 14 days of receiving them in the mail. In your request please let us know whether you would like us to either:

-        send a replacement to you; or

-        provide you with a refund.

We will then arrange for the item to be returned to us. 

HOW TO RETURN PRODUCTS

To return an item, please follow the simple steps below:

1.     Contact us within 14 days of delivery to let us know the issue and that you would like to arrange a product return. We will advise the best address for you to send the products to. Contact us via support@peakwomen.com.au.

2.     Pack and seal the item/s in their original packaging with all labels still attached and post them back to us.

3.     Once the returned item has been received by us, we will process a refund or replacement depending on the option you have selected. Please allow for up to 14 business days to process a refund. Note that replacement items are subject to stock availability.

 We recommend that you return the product via Registered post. Peak Women will not be responsible for parcels lost or damaged in transit if you choose not to return by Registered post.

WILL YOU REFUND MY POSTAGE COSTS TO RETURN AN ITEM?

We are more than happy to refund postage costs to return an item where the return is required due to our error, for example:

-        If the item is damaged or faulty; or

-        If we sent you the wrong item.

Please note that we do not refund the postage fees for change of mind returns. Customers will be notified of any applicable fees or costs during the return process.

DISPUTE RESOLUTION

Any disputes or disagreements related to returns and refunds will be resolved through negotiation or mediation in accordance with our Website Terms and Conditions. In the event of unresolved disputes, the parties may seek resolution through arbitration or small claims court as applicable.

POLICY UPDATES

We reserve the right to update or modify this Returns and Refund Policy at any time.  Customers will be notified of any significant changes, and the revised policy will be effective from the date specified.